Download Article
What to do when a Vizio SmartCast TV won’t connect to the app
Explore this Article
IN THIS ARTICLE
1Power cycle your Vizio TV.
2Check your Wi-Fi or internet connection.
3Restart your router.
4Check your Wi-Fi password.
5Move the TV closer to the router.
6Refresh SmartCast Home.
7Check the SmartCast servers.
8Factory reset your TV.
+Show 5 more...
-Show less...
Other Sections
Video
Tips and Warnings
Related Articles
References
Written byStan Kats|Edited byDarlene Antonelli, MA
Last Updated: June 4, 2024Fact Checked
Download Article
Is SmartCast on your Vizio TV not working? You may get an error that prevents you from seeing Vizio's recommendations, search, and catalogs, or you see a message that SmartCast Home is not available. On the other hand, if casting is not working on your Vizio, you can try solving the issue by using a verified application like YouTube, Netflix, or Vudu. This wikiHow article lists easy troubleshooting steps to help you fix your Vizio SmartCast.
What to Do If Vizio SmartCast Isn't Working
- Power cycle your TV and check your internet connection in Menu > Network > Test Connection.
- If the connection test is 0 or unavailable, fix your Wi-Fi or Ethernet connection.
- Reset the cache to restart SmartCast Home or reset your TV to factory settings.
1
Power cycle your Vizio TV.
Download Article
Your Vizio TV may have a temporary glitch. Power cycling is more thorough than turning the TV off and back on again. Here's what you need to do to power cycle your TV:
- Unplug your TV from the wall socket.
- While the TV is unplugged, press and hold the Power button for 15-30 seconds.
- Plug the TV back into power and turn it back on to see if you solved the issue.
Advertisem*nt
2
Check your Wi-Fi or internet connection.
Download Article
SmartCast will not work properly if the connection is weak. Go to Menu > Network > Test Connection to check the integrity of your Wi-Fi connection. If the connection speed is 0 or "unavailable", the TV is either not connected to Wi-Fi, too far from the Wi-Fi access point, or there's a problem with your internet connection.
- You will not see a Wi-Fi connection if your TV is connected with an ethernet cable.
- If you're trying to use hotel or hospital Wi-Fi, talk with the IT there to get steady access without needing to log in with a web page.
- Mobile hotspots don't have reliable internet connections.
- If you're not connected to a network, you can connect with or without a remote.
3
Restart your router.
Download Article
4
Check your Wi-Fi password.
Download Article
An incorrect Wi-Fi password can prevent the TV from connecting. Remember, passwords are caps sensitive! An uppercase "O" might look like a "0", so take your time and type it into your TV as accurately as you can. Find and re-enter this information in Menu > Network.[2]
- If you haven't changed the Wi-Fi password, it's usually located on your router (on the back, bottom, top, or side). If you changed your password and forgot it, you can reset it easily.
5
Move the TV closer to the router.
Download Article
Resetting your SmartCast cache by changing the language can help clear glitches. Go to Menu/System > Menu Language > Spanish/French and don't close the menu. Wait for the SmartCast Home to load in the new language, then switch back to English (which will be easy to do since you didn't close the menu!)
- If SmartCast Home doesn't reload or loads slowly, your internet connection is weak or your network is slow. Try fixing your network issues to solve why your Vizio SmartCast isn't working.[3]
7
Check the SmartCast servers.
Download Article
8
Factory reset your TV.
Download Article
Reset your TV's settings to their factory defaults. If SmartCast still isn't working, you can start from scratch. To reset your Vizio TV, go to Menu/Admin & Privacy > Reset to Factory Settings > OK.
- Note that this erases any personal settings that you've created, like color profiles and configurations.[4]
Video
Tips
For a simple solution that some people have found helpful, try changing the input source. Sometimes, it can be on the wrong source and look like SmartCast isn't working.
Thanks
Helpful1Not Helpful0
Get in touch with Vizio's Support Team here.
Thanks
Helpful0Not Helpful0
Sometimes the buttons on your remote won't work properly, which can mimic the signs that your SmartCast Home isn't working. Follow these steps to reset your Vizio Remote.
Thanks
Helpful0Not Helpful0
Submit a Tip
All tip submissions are carefully reviewed before being published
Submit
Thanks for submitting a tip for review!
Advertisem*nt
About This Article
Written by:
Stan Kats
Professional Technologist
This article was written by Stan Kats and by wikiHow staff writer, Darlene Antonelli, MA. Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals. This article has been viewed 2,229 times.
How helpful is this?
Co-authors: 3
Updated: June 4, 2024
Views:2,229
Categories: Smart TV
- Send fan mail to authors
Thanks to all authors for creating a page that has been read 2,229 times.
